Terms of Service

1. The Services

Trunnio provides AI agents and software that respond to customer inquiries, route requests, prepare quotes, update CRM, DMS or ERP records and send follow-ups on behalf of your business. Specific features, channels, integrations, fees and service levels are set out in an order form or pilot agreement. If it conflicts with these Terms, the order form controls.

2. Your responsibilities

• You are responsible for the accuracy of the pricing, inventory, availability and policy information you give the Services, and for how you use the output.
• You will obtain and keep all consents and give all notices required by law before we call, text or email your customers on your behalf, including consent to automated calls or messages, call recording and AI disclosure where required.
• You will keep account credentials secure and tell us promptly of any unauthorized use.
• You will not use the Services unlawfully, to send spam, to deceive people about who they are speaking with, or to interfere with the Services.

3. AI output

The Services use AI, which can make mistakes. Quotes, availability and commitments prepared by AI should be reviewed according to the approval rules you configure. You are responsible for the commitments your business makes to its customers.

4. Fees and term

Fees, billing and any pilot terms are set in the order form. Unless it says otherwise, fees are non-refundable and either party may end the Services for material breach that is not cured within 30 days of notice.

5. Your data

You keep ownership of the data you and your customers provide ("Customer Data"). You give us a limited right to use it to provide and secure the Services, and to create de-identified, aggregated insights. We handle personal information as described in our Privacy Policy.

6. Our property

Trunnio and its licensors own the Services, software, and branding. We grant you a limited, non-exclusive, non-transferable right to use the Services during the term. You will not copy, reverse engineer or resell them.

7. Confidentiality

Each party will protect the other's non-public information with reasonable care and use it only for the Services, except where disclosure is required by law.

8. Disclaimers

The Services are provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, including merchantability, fitness for a particular purpose and non-infringement. We do not promise any particular increase in sales, response rates or revenue.

9. Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special or consequential damages or lost profits, and our total liability for any claim is limited to the fees you paid us in the 12 months before the claim arose.

10. Indemnity

You will defend and indemnify Trunnio against third-party claims arising from your Customer Data, your instructions to the Services, or your breach of the consent and legal obligations in Section 2.

11. Governing law

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules. Courts located in Delaware have exclusive jurisdiction, except that either party may seek injunctive relief anywhere.

12. Changes

We may update these Terms and will post the new version with an updated date. Continued use after a change means you accept it.

13. Contact

Trunnio Inc., a Delaware corporation. Email: contact@trunnio.com.